Privacy policy

At Janvi Aika, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following personal and non-personal information:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment details (processed securely via third-party gateways)

Order & Account Information

  • Order history

  • Communication records with customer support

Technical Information

  • IP address

  • Browser type and device information

  • Website usage data via cookies and analytics tools

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate order updates and customer support responses

  • Improve website functionality and user experience

  • Send promotional offers and updates (you may opt out at any time)

  • Prevent fraud and ensure platform security

3. Payment Information

  • Janvi Aika does not store or process card or banking details directly.

  • Payments are handled through secure, trusted third-party payment gateways compliant with industry security standards.

4. Sharing of Information

We share personal information only when necessary, including with:

  • Courier and logistics partners for order delivery

  • Payment gateway providers for transaction processing

  • Technology and marketing service providers for website operations

We do not sell, rent, or trade your personal data to third parties.

5. Cookies & Tracking Technologies

  • Our website uses cookies to enhance your browsing experience.

  • Cookies help us understand user behavior, preferences, and improve site performance.

  • You may choose to disable cookies through your browser settings, though some website features may not function properly.

6. Data Security

  • We implement appropriate technical and organizational security measures to protect your personal information.

  • While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Data Retention

  • We retain personal information only as long as necessary to:

    • Fulfill orders

    • Comply with legal and regulatory requirements

    • Resolve disputes and enforce policies

8. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or updates to your data

  • Request deletion of your personal data (subject to legal obligations)

  • Opt out of marketing communications at any time

Requests can be sent to our customer support contact details below.

9. Third-Party Links

Our website may contain links to third-party websites. Janvi Aika is not responsible for the privacy practices or content of such websites.

10. Children’s Privacy

  • Janvi Aika does not knowingly collect personal information from individuals under the age of 18.

  • If we become aware that such information has been collected, we will take steps to delete it.

11. Changes to This Privacy Policy

  • Janvi Aika reserves the right to update or modify this Privacy Policy at any time.

  • Changes will be effective immediately upon posting on the website.

  • Continued use of the website constitutes acceptance of the updated policy.

12. Governing Law & Jurisdiction

  • This Privacy Policy is governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us:

Email: support@janviaika.in
Working Hours: Monday to Saturday, 9:00 AM – 6:30 PM (excluding public holidays)